Voice, the most widely used channel for support, is also the most versatile and can be used for a variety of functions - inbound support, outbound calling, telemarketing, surveys and other functions. Brigade leverages current infrastructure and existing technology for providing a seamless outsourced voice support.

Brigade's technology experts can help integrate your current voice support infrastructure into the Brigade system to provide a seamless support experience to your users. Brigade will undertake to route the calls to one or more of its global delivery centers to offer the best support experience for your customers. We maintain a highly available and redundant infrastructure to ensure complete reliability and continuity of service.

Brigade has voice support experience in both inbound and outbound calling. This encompasses tech support, customer support, sales, surveys, helpdesks and collections.