Real-time synchronous communication. There's nothing better than "right now", and that's what BrigadeRealtime® is all about. Immediate communication means immediate service, and that translates into a satisfied, better-served customer.

BrigadeRealtime® offers live online text chat sessions with your customers. With BrigadeRealtime®, cyber reps can also push content and links to a customer, for an enhanced support experience. BrigadeRealtime® facilitates online, immediate customer support without interrupting the Web experience with phone contact, or waiting for an email response. Advantages include availability where toll-free voice service is not, especially outside the US.

Our SLG here is comparable to the voice environment: 90% of sessions get responses within 30 seconds. This service level can be customized to the client's request.