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Brigade's leadership
team includes executives who were responsible for developing
and operating some of the world's leading business process
outsourcing organizations. Members of our executive team have
served key leadership roles in respected world-class organizations
that include: IBM, Verizon, marchFIRST, Sprint and AQA to
name a few.
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Our executive team
includes:
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Sri Dasari, Chairman & CEO
Sri
is the Chairman of the Board of Directors and Chief Executive
Officer of Brigade. Before joining Brigade, Sri was Chief Executive
Officer of IT Gurus, a consulting firm offering technology outsourcing
services to Fortune 1000 clients. Prior to IT Gurus, he was
a Principle for the Global Subcontracting Group (GSG) at marchFIRST,
Inc. (formerly Whittman-Hart, Inc.), where he was responsible
for building and managing the GSG group to support the delivery
of outsourcing projects totaling $850 million. He has also served
in senior positions with IBM's Total Solutions Division. Sri
holds an MBA from the Kellogg School of Management at Northwestern
University and a Bachelor of Engineering in Computer Science
from Marathwada University in India. |
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Lakshmi Akula, Executive Vice President
Lakshmi
is the Executive Vice President at Brigade and is responsible for all finance
and financial strategy related functions at Brigade.
She has over 18 years of experience in handling General Management and F & A functions
for global IT and BPO firms. Before joining Brigade, Lakshmi was the Executive Vice President
of IT Gurus, a consulting firm offering technology outsourcing services to Fortune 1000 clients.
Lakshmi has been involved in several successful M& A projects and her prior roles have included
management of IT services delivery for several clients including Discover Card, Inland Steel
and Cisco.
Lakshmi holds an Engineering Degree in Computer Science from Marathwada University in India. |
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Bill Nolan, Vice President - Sales
Bill is the Vice President of Sales at Brigade. He has been in technology sales for over 22 years, selling hardware, software and services. Most recently he was with Relevant Business Systems an ERP software provider. Prior to that Bill was a partner at Whittman-Hart/marchFirst where he served in sales, sales management, national business development and as director of campus recruiting
Bill has a BA from Coe College in Iowa and a Certificate in Computer Science from DePaul University in Chicago. |
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Neti Srinivasan, Senior Director &
Head of Human Resources
Neti is responsible for Brigade's delivery
operations in India. Prior to Brigade, Neti was the Head for
Customer Support with RPG Cellular, a Verizon affiliate. Under
Neti 's leadership, RPG Cellular's highly successful retention
group was created with an aim to improve customer retention.
Previously, Neti was a Product Head with Blow Plast Ltd., one
of India's leading consumer product companies, where he was
responsible for managing channel and business-to-business sales.
After receiving his Bachelor of Technology from the MS University
of Baroda, Neti pursued graduate studies in business management
at XLRI, Jamshedpur, India. Neti is also a Six Sigma Black Belt
holder, and his industry affiliations include memberships in
the Madras Chamber of Commerce & Industry and the Confederation
of Indian Industry special teams.
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David Glenister, Director - Account
Management
David is the Director of Account Management, and is responsible
for building and maintaining relationships with Brigade Clients.
David came to Brigade in 1999 after spending several years
in the credit services industry. There he worked for one of
the largest credit lenders in the United States, developing
business processes, training and performing software quality
assurance. With an extensive background in all components
of service delivery (contact center, knowledge management,
training, quality assurance), he has successfully managed
several strategic delivery programs at Brigade. In 2001 he
became an STI Knowledge-certified e-support Manager.
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Brigade's online customer support representatives or "Cyber
Reps" are the most qualified in the industry. They are well trained with the professional and
technical know how to cater to the varying demands of the customer. Courtesy,
efficiency, accuracy and a sincere desire to satisfy customers are the key
standards by which CyberReps are measured.
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